Working together to keep our communities safe 

ExxonMobil Pipeline Company maintains a comprehensive public awareness program to communicate about pipelines, pipeline safety, damage prevention and emergency readiness with our neighbors and communities where we operate. The goal of these communications is to further enhance the safety of our facilities and pipelines and generate awareness on pipeline operations and safe digging practices.

If you live or work near one of our pipelines, you will receive written communications, such as a brochure, about our operations and safety factors to consider and practice around pipelines. These communications, which are an important component of our public awareness program, comply with federal regulations and adhere to ExxonMobil’s commitment to communicating with its neighbors as part of its Operations Integrity Management System (OIMS).

Download our public-awareness brochures below.

Help us keep our pipelines safe 

• Keep the rights of way near or on your property clear of any kind of obstruction. Property owners should not dig, build, store, place or plant anything on the right of way. Pipeline rights of way must be kept free of structures and other obstructions in order to provide us access to the pipeline for maintenance, as well as in the event of an emergency.>
• Before beginning work on any project near a pipeline or other underground utilities, call 811—the national one-call number—or your state's One Call System. It is a free call, and it is the law! Every digging job requires a call to 811-- even small projects like planting trees or shrubs. It is for your and your neighbors’ safety, plus may avoid any service outages.
• You can find out more about the pipelines operating in your area from the National Pipeline Mapping System.
• Please report any unusual sounds, smells or suspicious activity to our 24-hour emergency number, 1-800-537-5200. You can call us at any time with your concerns.

Public awareness activities

ExxonMobil Pipeline Company and its employees communicate and engage with our neighbors and key audiences across all of our operating areas. These engagements vary in nature and frequency, reaching relevant and essential individuals and groups in a timely and effective manner through multiple channels.

Some of ExxonMobil Pipeline Company’s public awareness activities include:

• Direct outreach by ExxonMobil Pipeline Company operations personnel to neighbors, community leaders, local officials, and emergency responders regarding emergency response preparedness, upcoming maintenance projects and more.
• Community liaison meetings with emergency responders, public officials and industry partners providing important information about pipeline operations and emergency response protocols and standards.
• Direct mail brochure, serving our key stakeholders in jurisdictions along and adjacent to the pipeline rights of way
• Direct outreach with our neighbors, including through community open houses, neighborhood visits, or phones calls, in advance of and during project or integrity related pipeline work
• Community surveys to gauge and improve the effectiveness of our communications.

In addition, we continuously improve our efforts to keep up with the evolving expectations of our neighbors through industry leading engagement practices and communication resources.

Complying with federal regulations

In the United States, federal pipeline safety regulations (49 CFR 192.616 and 49 CFR 195.440) require pipeline operators to develop and implement public awareness programs that follow the guidance provided by the American Petroleum Institute (API) Recommended Practice (RP) 1162, "Public Awareness Programs for Pipeline Operators" (incorporated by reference in federal regulations).

API RP 1162 is a standard that provides guidance and recommendations to pipeline operators for the development and implementation of a public awareness program. It addresses various elements of such program, including the intended audiences, the essential information to be communicated to the public, frequencies and methodologies for communicating the information, and evaluation of the programs for effectiveness.

Emergency preparedness

We work hard to prevent a pipeline incident, but in the unlikely event of a pipeline emergency, we are prepared to quickly respond. We regularly communicate, plan and drill with your local emergency personnel, such as fire and police departments, to ensure our response to an incident is well-coordinated and effective.

Commitment to continuous improvement

As part of our comprehensive Operations Integrity Management System (OIMS), ExxonMobil Pipeline Company is committed to the continuous improvement of its operations and safety performance, which includes our public awareness program.

ExxonMobil Pipeline Company conducts routine assessments of its public awareness program, internally and externally, and monitors its effectiveness through voluntary participation in the Public Awareness Program Effectiveness Research Survey (PAPERS). This survey is conducted by industry leading, independent assessors to measure the effectiveness of our public awareness program. Findings from the survey inform and drive improvements to our public awareness program.

Join our mailing list If you think you live near an ExxonMobil Pipeline Company pipeline or facility, and are not receiving our public awareness materials, please let us know by emailing us at public.awareness@exxonmobil.com or calling us at 888-804-4788.